Privacy Policy

ABE Nursing and Support Services (“ABE”, “we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). As a provider of health and disability services, we also handle health information in line with the additional protections that apply to sensitive information.

1. The information we collect

Depending on your relationship with us, we may collect:

• Identity and contact details — name, address, phone number, email;
• NDIS details — participant number, plan information and funding details;
• Health and sensitive information — medical history, care needs, medications and information relevant to delivering safe care (collected with your consent);
• Information about family members, carers or referrers where relevant to your care;
• Website usage data — collected via cookies and analytics when you use this site.

2. How we collect it

We collect personal information directly from you where practicable — for example, through our enquiry and referral forms, phone calls, emails, and during the delivery of services. With your consent, we may also collect information from support coordinators, healthcare professionals, family members or other third parties involved in your care.

3. Why we collect and use it

We collect and use your information to assess your needs and eligibility, deliver and coordinate nursing and support services, communicate with you and (where authorised) your family or representatives, meet our obligations to the NDIS and other regulators, manage quality and safety, and respond to your enquiries. We will not use your information for a purpose unrelated to your care without your consent, unless required or authorised by law.

4. Consent for sensitive and health information

Because health information is “sensitive information” under the Privacy Act, we collect it only with your consent (or where otherwise permitted by law) and use it only for the purposes for which it was provided.

5. Disclosure of your information

We may disclose your information to our nurses and support staff, other providers involved in your care, the National Disability Insurance Agency (NDIA) and its partners, and government or regulatory bodies where required by law. We do not sell your personal information. We take reasonable steps not to disclose your information to overseas recipients unless you have consented or it is otherwise permitted under the APPs.

6. Storage and security

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification or disclosure, using physical, electronic and administrative safeguards. We retain information only as long as required to deliver services and meet our legal obligations, after which it is securely destroyed or de-identified.

7. Access and correction

You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date or incomplete, consistent with APP 12 and APP 13. To make a request, contact our Privacy Officer using the details below. We may need to verify your identity before acting on a request.

8. Cookies and website analytics

This website may use cookies and analytics tools to understand how visitors use the site and to improve your experience. You can disable cookies in your browser settings, though some features may not function as intended.

9. Complaints

If you believe we have breached the Australian Privacy Principles, please contact our Privacy Officer. We will acknowledge and investigate your complaint and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.

10. Contact us

Privacy Officer, ABE Nursing and Support Services
Email: info@abenursing.com.au
Phone: 0412 065 750
South Australia